New trainings in office every two weeks
All specialists have the appropriate certificates
All specialists have the appropriate certificates
Up to 3 months for labor and up to 1 year for parts replaced by Big Joe Appliance Repair Service
Date: 06/05/2024
Brand: Lg
Service: Refrigerator Repair
Category: Refrigerators
Location: Lemon Grove San Diego County, CA, US
Today our team was busy with French door refrigerator LG. A client phoned us and complained about their home appliance. The ice machine stopped cooling. It is rather dangerous when outside temperature is rising. As usual we sent our experienced technician the same day. Upon arrival he performed quick but thorough search. It could be challenging to find the root cause of the issue quickly since modern refrigerating systems consist of many parts. Each device could be the cause of the problem. Experienced specialist found that the compressor was malfunctioning. Rapidly and accurately he replaced the device. After this replacement the fridge was charged with new refrigerant. Our co-workers constantly have all necessary instruments at hand. Now the refrigerator doesn’t have any problems.
Date: 09/14/2023
Brand: Kitchenaid
Service: Refrigerator Repair
Category: Refrigerators
Location: Lemon Grove San Diego County, CA, US
Everybody can encounter a problem with a home appliance even if it is not old yet. Today a customer contacted us and complained that the Fresh Food Section in his rather new built-in side-by-side refrigerator/freezer Kitchen Aid is not cooling. The best decision in such a situation is to consult with a qualified technician who understands the complexity of refrigerating systems. So you can save time, money, and health. A trained specialist is able to find the root cause of the issue rapidly and avoid unnecessary repairs. Our company always tries to accomplish orders in this manner. Our specialist arrived fast and quickly determined that the malfunctioning device was situated in the Freezer Section. The evaporator was completely covered with a buildup of ice. Further investigation showed that the heater was broken. Experienced specialist accurately replaced this faulty part. The entire job was finished as soon as possible.
Date: 03/02/2023
Brand: Kenmore
Service: Washer Repair
Category: Washers
Location: Lemon Grove San Diego County, CA, US
Washer Kenmore was not filling up with water when our customers contacted us for the repair. One of the causes can be faulty water inlet valve that supplies water into washer according to electrical signals. If the Kenmore washer is not filling up with water, it could be due to a few reasons such as a clogged water inlet valve, a malfunctioning timer or control board, a faulty lid switch, or a damaged water-level pressure switch. Additionally, a problematic pressure hose or a defective water supply line could also cause this issue. It is recommended to consult a professional technician to diagnose and repair the machine properly. Technician successfully replaced water valve in a timely manner that resolved the issue for the years to come.
Date: 10/30/2022
Brand: Whirlpool
Service: Refrigerator Repair
Category: Refrigerators
Location: Lemon Grove San Diego County, CA, US
Our technician repaired Refrigerator Whirlpool, where water was leaking from the bottom section. A common cause of water leaking from the bottom section of a Whirlpool refrigerator is a clogged or frozen defrost drain, which can lead to water buildup and overflow. Another potential cause of water leakage in a Whirlpool fridge is a damaged water inlet valve or tubing, which can result in water seeping into unwanted areas. In some cases, a cracked or damaged drain pan in a Whirlpool refrigerator can also be responsible for water leakage from the bottom section of the unit. During diagnostics was determined that pipe for ice maker water supply was damaged due to natural wear and tear. Water was running out of this pipe to inside of the fridge to the bottom drawer and then outside. Replacement of the water line pipe resolved this issue.
James came out to diagnose and repair our refrigerator that was not working well. He was very knowledgeable and fixed everything on the first. We are so happy to have found this company. Highly recommend!!!
Always able to get what I need here for the mobile home remodels we do in the area. If I needed a used appliance for home I'd most likely come here if I was already going to be out this way.
The refrigerator side of my side-by-side refrigerator-freezer would not get cold. Big Joe Appliance Repair service sent a repair crew the same day and quickly diagnosed the problem as a damper frozen in the closed position...
William and Andrew were very thorough and professional, asking for payment only after the work was completed and I was fully satisfied. I have no hesitation recommending Big Joe for appliance repair. This style of on site, professional appliance service is a rare thing.
Like the other reviews, they are a professional company. James is honest and is a "customer first" vendor. I found out that my refrigerator had a warranty and he did not charge me for the service call. I will be going to them for all my appliance furture repairs.
I really recommended Big Joe Appliance Repair service, I called with a very short period of the time, Roy came over Friday and got my fridge fixed by Wednesday, exactly when he said the pasty's would come. Very Professional. I really recommended.
William came right on time and took a quick look at my gas oven that needed some maintenance. Very courteous and helpful, will definitely call again.
