New trainings in office every two weeks
All specialists have the appropriate certificates
All specialists have the appropriate certificates
Up to 3 months for labor and up to 1 year for parts replaced by Big Joe Appliance Repair Service
Date: 08/04/2023
Brand: Kitchenaid
Service: Freezer Repair
Category: Refrigerators
Location: Pacific Beach San Diego County, CA, US
We always try to resolve our client’s problems on the same day. Built-in side-by-side refrigerator/freezer KitchenAid has a very long lifespan. Broken or improperly working kitchen appliances can cause a little shock. A customer phoned us and complained about bad cooling. The temperature in the Fresh Food Section became high; also such conditions occurred in the upper part of the Freezer. It is best to consult with a qualified repairman to return to the daily routine. Our trained specialist completed a full diagnostic and found that the evaporator fan motor was the underlying cause of the trouble. Upon partly disassembling, the broken device was successfully replaced. Now the refrigerator/freezer works well as earlier.
Date: 01/05/2023
Brand: Samsung
Service: Range Repair
Category: Kitchen
Location: Pacific Beach San Diego County, CA, US
We were contacted for Stove Samsung repair where customers could not open the oven door and it got stuck. Several factors could cause the oven door of a Samsung stove not to open, including a defective door latch or handle, rods or springs that have come loose or become damaged, or a faulty control board or thermostat sensor. Additionally, debris or spilled materials that have built up in the door hinges or the gasket could make it difficult to open the oven door. To ensure safe use and proper functioning of the appliance, it is important to troubleshoot the underlying cause or to consult a professional for diagnosis and repair. Technician found that the door lock needs replacement and opened the door. Replacement of the door lock resolved the issue. Customers were satisfied with the repair process and with fixed appliance.
Date: 12/15/2022
Brand: Samsung
Service: Dryer Repair
Category: Dryers
Location: Pacific Beach San Diego County, CA, US
Our company was contacted for the repair of Stackable Samsung dryer that was not heating. The heating element of a Samsung dryer could be defective and may prevent the dryer from heating. A damaged heating element could cause the dryer to shut down altogether or fail to produce enough heat required for drying clothes. A faulty thermostat or sensor might signal the dryer's heating element to turn off, preventing any further heat release, causing the dryer to cool down. Another likely cause of a Samsung dryer not heating is a clogged vent, which restricts the proper airflow necessary for the dryer's heating function, and interrupts the distribution of heat evenly throughout the dryer. Our technicians are skilled to work on various appliances and he quickly found the issue with the heating element that got broken. After replacement of the heating element, dryer is heating as a new one and our customers are happy with the outcome.
Date: 09/28/2022
Brand: Samsung
Service: Range Repair
Category: Kitchen
Location: Pacific Beach San Diego County, CA, US
A customer called our company as their Gas stove Samsung was not lighting up. A Samsung gas stove not lighting up could be due to a faulty igniter, which may not spark to ignite the gas coming through the burner assembly. A clogged burner assembly or burner ports, obstructing the flow of gas into the igniter, can also prevent the Samsung gas stove from lighting up. A malfunctioning control valve or thermostat, which regulates the flow of gas into the burner assembly, can cause the Samsung gas stove to not light up or result in inconsistent heating. We sent out our technician for the diagnostics the same day and he found that the igniter was broken and needed replacement. Technician completed the replacement of the igniter and the stove is working properly as before, so customers are satisfied.
James came out to diagnose and repair our refrigerator that was not working well. He was very knowledgeable and fixed everything on the first. We are so happy to have found this company. Highly recommend!!!
Always able to get what I need here for the mobile home remodels we do in the area. If I needed a used appliance for home I'd most likely come here if I was already going to be out this way.
The refrigerator side of my side-by-side refrigerator-freezer would not get cold. Big Joe Appliance Repair service sent a repair crew the same day and quickly diagnosed the problem as a damper frozen in the closed position...
William and Andrew were very thorough and professional, asking for payment only after the work was completed and I was fully satisfied. I have no hesitation recommending Big Joe for appliance repair. This style of on site, professional appliance service is a rare thing.
Like the other reviews, they are a professional company. James is honest and is a "customer first" vendor. I found out that my refrigerator had a warranty and he did not charge me for the service call. I will be going to them for all my appliance furture repairs.
I really recommended Big Joe Appliance Repair service, I called with a very short period of the time, Roy came over Friday and got my fridge fixed by Wednesday, exactly when he said the pasty's would come. Very Professional. I really recommended.
William came right on time and took a quick look at my gas oven that needed some maintenance. Very courteous and helpful, will definitely call again.
