New trainings in office every two weeks
All specialists have the appropriate certificates
All specialists have the appropriate certificates
Up to 3 months for labor and up to 1 year for parts replaced by Big Joe Appliance Repair Service
Date: 06/27/2024
Brand: True
Service: Refrigerator Repair
Category: Refrigerators
Location: Pacific Beach San Diego County, CA, US
The weather becomes hotter and hotter. People need more cold. Refrigerating appliances work hard. A commercial client contacted us and explained that their reach-in freezer SABA didn’t produce enough cooling. As usual, we sent our experienced co-worker to the customer. The technician visited the customer the same day. Upon arrival, he completed a quick diagnostic. Many reasons could cause the issue. It could be challenging to determine the root cause of the problem. One of the main causes could be a failure of the evaporator fan motor or the defrost thermostat, leading to a buildup of ice. The experienced specialist found that the evaporator fan motor was not working. He replaced the faulty device accurately in a timely manner. This is a usual replacement for our technicians. Now the freezer works as well as before.
Date: 06/27/2024
Brand: Whirlpool
Service: Oven Repair
Category: Kitchen
Location: Pacific Beach San Diego County, CA, US
Today our team repaired a gas oven. A customer contacted us and complained that they weren’t able to bake something. Their oven Dacor stopped working correctly. As usual, we sent our experienced specialist as soon as possible. The repair man visited the customer the same day. Several reasons could cause the issue. Among them could be a blown thermal fuse or a broken gas igniter. Experienced specialist quickly completed a thorough diagnostic and found that the broken igniter was the root cause of the problem. The bad device wasn’t able to burn gas. This igniter was accurately replaced and now the oven doesn’t have any problems. Our team always has suitable spare parts. It is always best to call a professional to diagnose and repair the appliance.
Date: 02/19/2024
Brand: True
Service: Commercial Refrigerator Repair
Category: Refrigerators
Location: Pacific Beach San Diego County, CA, US
Today we were busy with a commercial appliance once more. A customer contacted us and complained about not cooling their reach-in freezer True. Our experienced technician visited the customer as soon as possible. Upon quick diagnostic, the root cause of the issue. It was the broken capillary tube. There was a hole in the tube. Through this hole, refrigerant leaked into the room. The bad part was successfully replaced. After the replacement of the bad tube, the freezer successfully passed the leakage test. Upon this test, it was charged with a new refrigerant. It is always better to consult with a qualified specialist who understands the complexities of refrigeration systems. Now owners enjoy their well-working freezer.
Date: 08/04/2023
Brand: Kitchenaid
Service: Freezer Repair
Category: Refrigerators
Location: Pacific Beach San Diego County, CA, US
We always try to resolve our client’s problems on the same day. Built-in side-by-side refrigerator/freezer KitchenAid has a very long lifespan. Broken or improperly working kitchen appliances can cause a little shock. A customer phoned us and complained about bad cooling. The temperature in the Fresh Food Section became high; also such conditions occurred in the upper part of the Freezer. It is best to consult with a qualified repairman to return to the daily routine. Our trained specialist completed a full diagnostic and found that the evaporator fan motor was the underlying cause of the trouble. Upon partly disassembling, the broken device was successfully replaced. Now the refrigerator/freezer works well as earlier.
James came out to diagnose and repair our refrigerator that was not working well. He was very knowledgeable and fixed everything on the first. We are so happy to have found this company. Highly recommend!!!
Always able to get what I need here for the mobile home remodels we do in the area. If I needed a used appliance for home I'd most likely come here if I was already going to be out this way.
The refrigerator side of my side-by-side refrigerator-freezer would not get cold. Big Joe Appliance Repair service sent a repair crew the same day and quickly diagnosed the problem as a damper frozen in the closed position...
William and Andrew were very thorough and professional, asking for payment only after the work was completed and I was fully satisfied. I have no hesitation recommending Big Joe for appliance repair. This style of on site, professional appliance service is a rare thing.
Like the other reviews, they are a professional company. James is honest and is a "customer first" vendor. I found out that my refrigerator had a warranty and he did not charge me for the service call. I will be going to them for all my appliance furture repairs.
I really recommended Big Joe Appliance Repair service, I called with a very short period of the time, Roy came over Friday and got my fridge fixed by Wednesday, exactly when he said the pasty's would come. Very Professional. I really recommended.
William came right on time and took a quick look at my gas oven that needed some maintenance. Very courteous and helpful, will definitely call again.
